Privacy Policy

1. DATA CONTROLLER

This Personal Data Protection and Privacy Policy (“Policy”) has been prepared in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”) by the data controller:

Kito Evcil Hayvan Ürünleri Ticaret A.Ş.

Address: Örnek Mah. Ercüment Batanay Sk. 101-103B Ataşehir / Istanbul 34704
Phone: 0850 450 05 35 – 0216 906 05 35
Email: info@kito.pet
Web: www.kito.pet

Our company undertakes to process, protect, and ensure the security of personal data in compliance with applicable laws.

2. PROCESSED PERSONAL DATA

The following personal data may be processed through the website www.kito.pet:

• Identity Information: Name, surname

• Contact Information: Phone number, email address, delivery/billing address

• Customer Transaction Information: Order details, payment information (card data is not stored), invoice information

• Transaction Security Information: IP address, log records

• Marketing Information: Campaign preferences, commercial communication consents

• Request and Complaint Information

Cookie Data

Your credit card information is not stored in our system. Payments are processed through secure payment infrastructures.

3. PURPOSES OF PROCESSING PERSONAL DATA

Collected personal data is processed for the following purposes:

• Execution of membership/registration processes

• Receiving and delivering orders

• Processing payments

• Providing customer support services

• Managing return and exchange processes

• Fulfilling legal obligations

• Ensuring information security processes

• Conducting campaign, promotion, and marketing activities (with explicit consent)

4. METHOD AND LEGAL BASIS FOR DATA COLLECTION

Your personal data is collected electronically through:

• Website membership forms

• Order forms

• Contact forms

• Email correspondence

• Call center communications

• Cookies

Your data is processed based on the following legal grounds:

• Establishment or performance of a contract (KVKK Art. 5/2-c)

• Fulfillment of legal obligations (Art. 5/2-ç)

• Legitimate interest (Art. 5/2-f)

• Establishment, exercise, or protection of a right (Art. 5/2-e)

• Explicit consent (Art. 5/1)

5. TRANSFER OF PERSONAL DATA

Your personal data may be shared in accordance with Articles 8 and 9 of KVKK with:

• Banks and payment institutions

• Cargo and logistics companies

• Information technology service providers

• Financial advisors and consultancy firms

• Authorized public institutions and organizations

• Your data will not be transferred abroad without your explicit consent.

6. RETENTION PERIOD OF PERSONAL DATA

Your personal data is retained for the period required by applicable legislation or for as long as necessary for the purposes of processing. At the end of this period, the data is deleted, destroyed, or anonymized.

7. RIGHTS OF THE DATA SUBJECT

Pursuant to Article 11 of KVKK, you have the following rights:

• To learn whether your personal data is processed

• To request information if it has been processed

• To learn the purpose of processing

• To know the third parties to whom data is transferred

• To request correction if incomplete or incorrect

• To request deletion or destruction

• To request notification of corrections/deletions to third parties

• To object to analysis through automated systems

• To request compensation in case of damage

You may submit your requests in writing to the address above or via email at info@kito.pet.

8. COMMERCIAL ELECTRONIC COMMUNICATIONS

Promotional and campaign-related communications are sent only with your explicit consent. Commercial communication permissions are recorded through the Message Management System (İYS).

You may withdraw your consent at any time via the unsubscribe link in communications or through www.iys.org.tr.

9. COOKIES

Cookies are used on our website to improve user experience.

Cookies may be used for:

• Essential website functionality

• Analytics and performance

• Functional purposes

• Marketing purposes

Explicit consent is obtained for cookies other than strictly necessary ones. You may change your cookie preferences via your browser settings.

10. DATA SECURITY

Our company ensures the protection of personal data through technical and administrative measures such as:

• SSL encryption

• Access control systems

• Log records

• Firewalls

• Authorization procedures

11. POLICY CHANGES

Our company may update this Policy in compliance with applicable legislation. The updated version enters into force on the date it is published on www.kito.pet.