Frequently Asked Questions

You’ll see a discount code box at the payment step. Simply enter your code there to apply your discount.

After logging into the Kito website, you’ll find a “Pati Points” box at the bottom left of your screen. Click it to see your total points.

Our dog foods are suitable for all breeds. If your dog is neutered, you can manage weight control by consulting your vet for daily portions. We recommend our Kito Fresh (fresh meals) line for neutered dogs — it’s nutritionally balanced and suitable for all breeds.

Orders that are placed before 12:00 pm are shipped the same day and mostly delievered the next day. Orders that are placed after 12:00 are shipped the next business day and are delivered in two business days.

Yes, we have a store in Sarıyer. You can find the address below or search Kito Pet Store on Google Maps: https://share.google/AViUevmC4ohbxov00

We ship with Yurtiçi Kargo, Aras Kargo, and Kolaygelsin.

Yes, we do! You can find our sample items by typing “sample” in the search bar on our website.

We do not offer cash on delivery.

Unopened packages can be stored at room temperature. You may freeze opened packages, but once thawed, they must be consumed completely and should not be refrozen. We recommend storing them at room temperature. Kito Fresh meals can be stored for up to 24 months at room temperature.

Our recipes contain only 0.001% salt — a trace amount that supports metabolism but won’t strain the kidneys. No additives are included.

We use sunflower oil as the vegetable oil in our fresh meals.

Our formula includes 15% dried lamb protein, 10% fresh lamb, 15% chicken protein, and 10% beef protein.

It contains 15% dried lamb protein, 10% fresh lamb, 5% chicken protein, and 10% beef protein.

Yes, our recipes are developed in collaboration with Istanbul University Cerrahpaşa Faculty of Veterinary Medicine.

All our products are manufactured in Turkey.

Once opened, Kito Fresh meals can be stored in the refrigerator for up to 2 days. Unopened packages last 24 months at room temperature.

No need to refrigerate. Just seal the bag tightly and store it in a cool, dry place until the expiration date printed on the package.

Our fish oil is made from anchovies and sardines.

Kito dry foods are low in grain — they contain rice for balanced nutrition.

Please contact our Customer Support team to activate your email manually. +90 216 906 0535.

Some cats can be picky. Try taking a small amount of the food and gently rubbing it on your cat’s nose — curiosity often does the rest! If your cat still refuses after trying, please contact us for a return or exchange.

Recommended daily portions are printed on the package (usually on the back). For more details, you can always contact us.

All the red meat supply that we use in our products come from our partner Karkas Farm; fish from Dardanel, and chicken from Kobak Gıda. All ingredients are human-grade quality.

Kito Fresh foods contain between 30% and 40% fresh meat, depending on the type of food, for dogs, and between 40% and 50% fresh meat, depending on the type of food, for cats. The remaining ingredients are made entirely from human-grade vegetables, fruits, and grains. They are also free of additives and preservatives. Canned foods, on the other hand, are made with a small percentage of meats and jelly not consumed by humans, along with numerous additives and preservatives. To better understand the differences, compare the ingredients of Kito Fresh Fresh foods with the canned food of your choice.

You can reach us at info@kito.pet.

You can call us at +90 216 906 0535.

We recommend our Kito Fresh fresh meals for dogs with allergies or sensitive digestion. They’re made from real meat and fresh vegetables, slowly cooked to preserve nutrients. They’re 100% natural and free from additives.

Try our Kito Fresh fresh meals — available in six protein options: lamb, beef, turkey, chicken, sea bass, and salmon. You can also mix them with dry food to create variety and encourage eating.