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Cancellation & Refund Policy

Every product you buy is under the guarantee of Kito Pet.

You can return the products you have purchased within 15 days from the invoice date. The suitability of the product to be returned for sale should not be impaired. Exchanges and returns are not accepted for products that have the product protection tape removed or damaged. Labels must be undamaged and not removed.

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received.

The return of products that have been opened, used, destroyed, etc. will not be accepted.

The customer is obliged to return the product in the condition it was delivered to him, and in case of use, to compensate the loss in the commercial value of the goods due to use.

If the customer returns the product or withdraws from the purchase, the product price will be refunded within ten (10) days from the time the returned product reaches Us. The product return fee to the credit card is made by your bank between 2-6 weeks. During this period, our company does not have any savings.

In cases where it detects any opening, deterioration, breakage, destruction, tearing, use and other conditions in the product and its packaging, and if the product cannot be returned as it was when it was delivered to the customer, the product will not be returned and the price will not be refunded.

The shipping fee will be paid by the customer for the products returned in accordance with the above conditions. The shipping fee is not refunded for the orders whose shipment is provided. Transfer refunds will be made within 10 working days, Credit Card refunds will be made within 15 working days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the "Refunded" warning about your order is displayed, the entire amount is returned to your credit card or to your bank to which you made the transfer. Refunds made in installment sales are reflected to your credit card as a plus balance every month by your bank.


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